Shipping Policy

Destinations

We currently ship to Canada and the USA. We can also ship to PO Boxes in Canada. We are proud to use Canada Post as our shipping partner as they are reliable, trusted and Canada's primary postal operator. 

Packaging

To make sure we protect your jewelry during shipping transit, we use strong and durable bubble packaging which contain Rose & Ruby branded dust bags with your jewelry inside.

Fulfillment and Shipping

We package and ship your orders within 2 business days (or less) and will usually take anywhere between 2-14 business days to arrive depending on your location. Shipping time will be affected during public holidays. Couriers will limit their operations at these times. This is outside of our control. Normal service resumes immediately after each holiday. If you do not receive your package based on the above estimates, please submit an inquiry to info@roseandrubyjewelry.com

You will receive an email from Rose & Ruby Jewelry stating when your order has been fulfilled. Please check your promotions or spam folder if you don't find the email in your inbox. Once orders are shipped/fulfilled, they cannot be changed or canceled.

Expedited Shipping

Expedited shipping is available for our US customers for an extra charge at checkout. Canadian customers can expect to receive their package with standard shipping within 2-5 business days.

US Customs and Duties

Although unlikely to happen, please note that US customers are responsible to pay for any potential US border customs and taxes as the order would be shipped from Canada.